Deskware not receiving emails to create new tickets

Incident Report for EMPIST

Resolved

There have been no further issues in the past (3) hours. Setting this issue to resolved.

Posted Oct 09, 2017 - 13:16 CDT

Monitoring

The issue has been identified and appears to be resolved. We will continue monitoring for the next 2 hours.

Posted Oct 09, 2017 - 09:43 CDT

Investigating

We are aware of degraded performance within our ticketing system, Deskware, whereby new emails coming in are not being received by Deskware and creating new tickets. Emails for existing tickets are being received without an issue and are updating tickets accordingly. We will provide an update once we have identified the source causing the degraded performance in Deskware.

Posted Oct 09, 2017 - 09:37 CDT